See - 5271785. When there is an area fault the VM systems often over ride and cancel any booked tech visits until the area fault has been rectified. It is usually something along the lines of mothers maiden name, place of birth, name of first school, favourite song or band, favourite food or name. Hey there Human_Duracell, thank you for reaching out and I am so sorry to hear this. Thanks - 5157104The memorable word can only contain lowercase and numerical characters; Apple67? does not meet that criteria — do not use that memorable word in any other form now that it has been disclosed on a public forum. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Leave out any personal information, especially what’s available from your social media profiles, such as: Kids, pets or relatives’ names. MI5. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Our guide explores the make up. It appears the memorable word must be set using the online Virgin website rather than through the Virgin mobile app. If we were to take this privately, e. Follow the instructions posted by newapollo in the reply before yours but note that 'Update settings' is now 'Account settings'. I've just had a call from my sister to say that our mother's home phone has been disconnected. Many thanks ^TW”We would like to show you a description here but the site won’t allow us. The song was written and composed by Tom Kelly and Billy Steinberg, and it was released as the album's lead single on October 31, 1984. We do this whenever you create a new password for your account, for example during registration, password change or if you've forgotten your password and need to choose a new one. I don't work for Virgin Media. VM have recently updated My Virgin Media and you should be able to update it by logging in there. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. I don't work for Virgin Media. I have either forgotten my log in details to access them online, or I possibly never registered online in the first place; I can't remember, I am getting old ! I can't access them over the phone as a user name and memorable word is needed to get through. Sorry to hear you're having issues cancelling BT sports. Account - Cable. When I came to log into the account though, it said the password was incorrect. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. When you log in to your account online, we'll ask you for 2 letters from your memorable word - we'll never ask for it in full. It should be possible to change the memorable telephone password online in MVM as per info at message #2 here. I'm a Very Insightful Person, I'm here to share knowledge. on 21-02-2023 18:42. wrote: I have forgotten my memorable word. Please enter your email. Account - Cable. Subscribe to this message's RSS feed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 4GHz and 5GHz bands switched on, you can choose different passwords for each, but for the sake. The team are available from 8am-7pm, Monday to Friday. ago AltFash Q: I can't reset my VM Security/Memorable answer. the perfect setting for a nostalgic memorable day. QuickStart, set up and connections. Leaving Virgin Media. We've - 5222882. My Virgin Media | Virgin Media. I have upgraded my broadband from hub 3 to hub 5. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. “@mertxhaka Usually we ask for 3 characters from a memorable word that would have been set up when you first joined. Stay safe online. Virgin Media won’t cancel my broadband in Managing Your Account - Cable 03-08-2023; Contacting Virgin Media is a joke! Customer Support is so BAD! in Managing Your Account - Cable 27-07-2023; I cannot find my memorable word/my quickstart package has been lost in transit/I hate this awful company in Managing Your Account -. If my password was giraffe and they wanted the 1st, 5th, and 7th letters then I would press 4 3 3. To change your Wi-Fi password, click on Advanced Settings in the left-hand menu and then click Wireless, then Security. VIRGIN MEDIA has warned that scammers could be impersonating staff to tease important personal information out of customers. Solved: I need to change my memorable word, looking at community I can do this via a DM. Networking and WiFi. Manage Your Account. Memorable WordYou can create a Pages document on your Mac using VoiceOver, an advanced screen reader that lets you use your device without seeing the screen. Options. likely to be remembered or worth remembering…. Log in and click on Account Settings > Account Details > scroll down to Telephone security details > click on Edit to the right of Memorable Word. We would like to show you a description here but the site won’t allow us. Switch to eBilling and save yourself £21 a year. If you're looking to change your package you can call on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. Thanks for posting on our community forum and sorry to hear about the issue with your package . on 09-03-2023 11:10. If the memorable word option fails then we usually opt for our secondary questions which does include what you have listed in this thread. You might also be able set up the direct debit from within there. When I called I explained the situation and unfortunately I was met with the most rude and obnoxious call handler who proceeded to snigger whilst I explained the circu. e. It appears the memorable word must be set using the online Virgin website rather than through the Virgin mobile app. Networking and WiFi. In your 'My Virgin Media' home page, select the 'Update settings' button and then the 'Account details' button. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. VM have recently updated My Virgin Media and you should be able to update it by logging in there. 5. Simply press 1 when you get through to the automated menu, and you'll be put. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanksRe: Resetting telephone password. Re: Memorable WordWe would like to show you a description here but the site won’t allow us. I'm a new customer, signed up at the start of the month but get turned up at the start of next month. on 17-08-2022 14:33. Sometimes you would need to wait until installed but will have a look for you to see if everything is set up for you. Home Phone. Browse. 1 ACCEPTED SOLUTION. You'll be asked to set a reminder that our team will be able to read out to. I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. The password is the one you tell them on initial setup of the account, they'll ask you for a memorable word to verify that it's the account holder they're talking to. I have been with Virgin since 2007 but do not appear to have a memorable word. in relation to setting up a memorable word for E-Mail clients, and has this now worked for you?. This is my first post. and offer to send an (imaginary) engineer. There has been much talk of improved anti-scam-call measures when telephony is switched to VOIP post 2025. Here you’ll find all the help you need for Virgin Media related problems and issues. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. 07-04-2023 23:12 - edited 07-04-2023 23:16. Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:. Thanks - 5157104 The memorable word can only contain lowercase and numerical characters; Apple67? does not meet that criteria — do not use that memorable word in any other form now that it has been disclosed on a public forum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. memorable meaning: 1. Can anyone help? Thanks Jean Memorable word. Forum Team. . Hello i need done advice on how to speak to Virgin Customer Services on behalf of my parents. Setting your 'Memorable Word' Set your memorable word. Last weekend’s Guardian Money article about Virgin Media customers being left without access to vital emails for several weeks prompted a sizeable. It should be free of charge. Virgin Mobile. I can't get past the security part of the call without it and the live chat element with someone via the website where i could have brought this up no longer appears to be there, and does not appear to be available via the app. Virgin. I created an account online and used a password manager to create and save the password. No caps. I need to cancel my contract as I'm moving out this weekend but there's literally no way for me to get through to a human being at all as far as I can tell. Yes it's OK to fill in the Memorable Word fields and create a memorable word from scratch Check out our guide - How to pay my Virgin Media bill. The passcode isn't the same as your account password, it's the memorable word from when your account was first set up. In the meantime you can expect much of the same until that time. Virgin Media and O2. The last option on the resulting screen, under 'Telephone security details' should allow you to change your memorable word. Eventually got through to a lady called Yasaswini from the overseas universal contact center. How to change or update your memorable wordKeep the community welcoming for all. if you wish to close down the account or transfer over the account details in to another name, we can also reset the memorable word and the online My Virgin Media account. Virgin Phone Switchover. VM have recently updated My Virgin Media and you should be able to update it by logging in there. Last weekend’s Guardian Money article about Virgin Media customers being left without access to vital emails for several weeks prompted a sizeable. SpeedWe would like to show you a description here but the site won’t allow us. We can understand the frustration caused and we want to best help. An agent should then pick up the phone and be able to ask other questions (account related so have a copy of your bill handy) to verify you as the account holder. That address is in section N of the Virgin Media Terms and Conditions, but if I could flag to the forum team, somebody in the wax crayon team has edited the cancellation page, so it still says customers can cancel by post, but it now shows no address. prompted for memorable word do not enter anything and eventually it will put you through to queue for advisor who will take you through an alternative process to verify they are speaking with the account holder. For your second question, the only security merits of resetting the answer or word is if an attacker has obtained those pieces of info alongside a valid password. . I have seen that it is possible to change the memorable word via the forum. Dave. I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. I Called Virgin Media for help, who told me it would be escalated higher and I would receive a callback. When: prompted for phone number press # key and enter account number and area code. Please ring our bereavement team on 0800 952 2302 and our specialist care team will be able to update the account and get all the changes required, i. 9. “@09Twiggy The telephone memorable word is different than your online account access details, unless you have physically made them the same as they are set up. 2 weeks ago. If they don’t have a memorable word on their. Wed 8th Mar 2023. If you're struggling to get through or are tired of waiting in the queue - you can try Virgin Media's cancellation and retentions department directly on… 020 3743 6947 or. Device Authentication. I'm trying to call virginmedia with regards to the landline fibre switchover, but I cannot recall my memorable word. This delightful universe sees passengers dance on the ceiling and rainbow ice-cream emerge from the air vents, in a whirlwind of surreal and colourful moments. An outside possibility may be to do with the VM phone switchover programme. Switched On Families. Speed, You must sign in with the Primary / Account Holder's authentication credentials for the Telephone security details section to be visible. The word itself isn't the password you use to access or log into your account online or sign into the apps with. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. supercilious. Step 3 – select ‘Set up my 5-digit. @Rice645 Yes, you can do this via your My Virgin Media account via a web browser. Now you’ve a strong password, let’s try to keep it safe: Virgin Media and O2. The page was open from 14. QuickStart, set up and connections. It is a specific memorable word you should have given VM when you initially signed up. VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. Followed the link virgin sent me. Please let us know if you are having any further issues or have any. I was on £54 a month for 125mbps down, went through 3 levels of retention and got 1000mbps down, no set up fee, for £49 a month. As @jem101 has mentioned, you do require active Virgin Media services in order for us to keep your email address active. - 5355819. The automated message says this is the word I always give when I. All I wanted to know was why service change receipt which I received on the 30th October shows a setup fee of £70. . Browse Virgin Media Virgin Media Community. Account - Cable. Maximum of 7p per minute, plus your phone company's access charge. Security matters. VM have recently updated My Virgin Media and if yuo can log in there then you should be able to update it the memorable word there. Entertain me; Broadband Deals. I am trying to find a way of adding one of the tenant names to somewhere in the system so they can have permission to discuss directly with Virgin when there are issues with the broadband. Virgin Media Mail. If it's relating a mobile account, the number is 07533016422. I can see that my colleague sent you a Private Message. We would like to show you a description here but the site won’t allow us. Please get back to them as soon as possible so we can investigate this issue further for you and see what we can do to help. Hi @cyrix . You should be able to alter this by logging into My Virgin Media then click on Update Settings > Account Details and scroll down to. Contact Action Fraud on 0300 123 2040. Virgin Media;. If you need to change your memorable word, you can do so through My Virgin Media. The criteria was. Our team on 150 or 0345 454 1111 would be able to send a password reminder letter out if you have. Thank you for taking the time to raise your security query via the forums, we appreciate this and welcome to the forum. Learn more. Keeping children safe online. QuickStart, set up and connections. Once set, when staff reach a site requiring it, they are prompted for 3 characters from their Memorable Word and allowed access if they are given correctly. Hi . We would like to show you a description here but the site won’t allow us. Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. Sorry to hear you've not been able to find the telephone security details on your app. We would like to show you a description here but the site won’t allow us. Miles Brignall. This isn't anything to do with account logins etc. After leaving school at 16-years-old Richard Branson would start Student magazine, a publication dedicated to covering everything from pop culture to the Vietnam war. You should be able to alter this by logging into My Virgin Media then click on Update Settings > Account Details and scroll down to Telephone security details and edit the memorable word field Asking for personal details. if you wish to close down the account or transfer over the account details in to another name, we can also reset the memorable word and the online My Virgin Media account. I will pop this over to the purple envelope on the top right of this page now. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWe would like to show you a description here but the site won’t allow us. Virgin Mobile – 789 on a phone of ours. The hacker rang Virgin and somehow got through security and reported fault on my - 5431423. Pays by direct debit. Log in with the username and password and then click on Account Settings > Account Details > scroll down to Telephone Security Details > click on edit and enter the. 4. Browse Virgin Media Virgin Media. VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. An hour of my life and nothing to show. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I have been with Virgin for over 25 years and find this very frustrating!!! Please advise how I can have this reset or get a reminder. Set up and change your Direct Debit details. CheersAre you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. I have forgotten my memorable word. Account - Cable. This will ensure if there are any issues with Viruses you will secure the account and prevent further damage! If you can please try these steps and let us know if there is any change in your ability to send the mail. 6. on 07-02-2023 11:22. Please let us know if the link to the steps that was kindly provided by @goslow has helped you to locate this information. Virgin Mobile. Security matters. SpeedAfter placing an order yesterday and setting up my memorable word, I had reason to call Customer services. Now you’ve a strong password, let’s try to keep it safe: Virgin Media and O2. Reset memorable word. The message will appear within the purple envelope icon. 00 EDT Last weekend’s Guardian Money article about Virgin Media customers being left without access to vital emails for several weeks prompted a sizeable. I’m trying to get through to VM to cancel but they’re asking for my ‘memorable word’. Networking and WiFi. Home Phone. Hi , Welcome back to our community forums and sorry to hear you are having issues when trying to change your VM security password. An outside possibility may be to do with the VM phone switchover programme. Scam callers regularly use the line 'we have detected problems with your router' etc. All I wanted to know was why service change receipt which I received on the 30th October shows a setup fee of £70. Just pop in your registered email address and your. Options. Virgin Mobile. Hi , Thank you for keeping us updated on this issue. Home Phone. I'm here to help. QuickStart, set up and connections. An example of a valid memorable word is shown below:-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse. But the brainchild of producer Stephen Lambert (Wife Swap, Undercover Boss, Secret Millionaire) has enjoyed astronomical results in terms of ratings from the word go. A dance song with two hooks, Madonna sings in a high register while a continuous arrangement of synths are. Please sign into your MY VM account. Solved: Hi , I can’t recall the secret memorable word used when contacting VM by phone. This word is just used when conversing with VM over the phone and not for. If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help. 1 ACCEPTED SOLUTION. Forum; Apps. Have you attempted to change the password as well as using another browser or on another device? Let us know. %. My virgin Mobile account allows you to manage your virgin mobile services. Then wanted to send an engineer out at a cost of £25 because of the 3rd party router I'm not using. Supposing my password was charlie and they wanted the 2nd, 4th, and 5th letters then I would press 4 7 5. . If you’re looking to change the details on a Virgin Media account because the account. 9K subscribers. To help jog your memory the security password is actually the memorable word that was set up on your account and should be in your original documentation. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. VM have recently updated My Virgin Media and you should be able to update it by logging in there. Virgin Media), the blame is quickly heaped on the IS. MEMORABLE definition: Something that is memorable is worth remembering or likely to be remembered, because it. SpeedIt goes from 'memorable' to 'a random word I was forced to come up with'. Security would need to be passed before we can discuss the account though. g. It is a specific memorable word you should have given VM when you initially signed up. Account - Mobile. @Lynnwallis Sign into your primary My Virgin Media account, select Account Settings> Account details> Telephone secuity details> Memorable word > Edit and enter your new memorable word/phrase. We would like to show you a description here but the site won’t allow us. VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. 8. You can speak to customer support to help with. We would like to show you a description here but the site won’t allow us. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit 49 minutes ago. Options. . g. How to change or update your memorable word It's the memorable word that you set up when first registering for Virgin and should have been included in your original paperwork. Someone in customer services - 5148669. 0 Kudos. Community Natter. Hi, I have Broadband which is now out of contract and I would like to now how to add a tv package to it before I renew, I have tired the on-line Bot thing, what a waste of time that was, Online I can only upgrade my BB and not add to it, phoned 3-4 different. Last Updated : 12-May-2021. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. We would like to show you a description here but the site won’t allow us. me how to rectify this please . They can also send a postal reminder of the memorable word. Stay. 3. Legal stuff. Online security. Apologies for the issues that you are having with your online account. If you do need any further help, - 4891788 - 2. We recommend you change your memorable word regularly to maximise your security. Just pop in your registered email address and your. Networking and WiFi. Hello I am trying to set up a direct debit for an elderly friend who has dementia and cannot remember the security telephone Q/A’s. I will assist you on this and get the matter rectified Watch out for the purple envelope. Browse Virgin Media Virgin Media Community. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Forum; Apps. We discovered that our landline was dead and has been disconnected. Options. having or showing arrogant superiority. Last edited: Mar 7, 2021 When we talk to Virgin Media customers, we’ll ask them to confirm that they’re the account holder and for three random characters of their memorable word. My Virgin Media App. Just told that I must have passed my memorable word on - I haven't told a soul, but have changed it since. Community Natter. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. Forum Team. I have forgotten my memorable word to chat on phone can i have this changed ASAP ? please - 5236260 We would like to show you a description here but the site won’t allow us. Save and return code. VM have recently updated My Virgin Media and you should be able to update it by logging in there. They can ask other questions to verify you as the account holder. As goslow has advised, support is available in the link provided on how to do this. Thanks for reaching out to us and welcome to the Community Forums. Have your bill handy to help answer the questions. We would like to show you a description here but the site won’t allow us. I have emailed (not accepted) and even visited the O2/Virgin shop but they could not help. Sign in to My Virgin Media; Go to us. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi @cyrix . 0800 numbers. Hi , I can’t recall the secret memorable word used when contacting VM by phone. You can also do this via the My VM app through the settings option. See where this Helpful Answer was posted. Virgin Atlantic - Depart The Everyday (2018) This dream-like ad welcomes viewers into life above clouds, in the magical world of a Virgin Atlantic flight. If you need to change your memorable word, you can do so through My Virgin Media. I don't work for Virgin Media. That;s right. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery. 445 views 8 years ago. It looks like this has been done as part of the recent migration to fibre. Mark all posts as new; Mark all posts as read; Float this Board for Current User; Subscribe; Bookmark this board; Subscribe to this board's RSS feed; Sort messages by topic start dateIn response to Steven_L. I'm sorry to hear about the issues with the memorable word on the profile. 30. Please ring our bereavement team on 0800 952 2302 and our specialist care team will be able to update the account and get all the changes required, i. The quickest contact method is by calling. - I need to discuss that their WiFi service has not worked for over two years - and their Virgin box is over 20 years old and needs updating. Hi, please can someone help?? I need to change my memorable word, which I set up years ago and can’t remember. The original poster was @onpiopah1 . Virgin Media Community. It’s free to sign up and has many features. memorable word, or to confirm your full. It is a specific memorable word you should have given VM when you initially signed up. Ive spent over 6 hours on chat and still cant sort my issue with paymrbts as they - 5440901. on 10-08-2023 14:54. If a moderator could contact me, that would be really great! Many Thanks. If you haven't had a TV box before it should arrive with a splitter cable and everything you need, if it doesn't you will need to give Virgin a call and ask for a manned installation. “@somepepeshit Hi John, this may be your memorable word which you use to pass security - are you not able to reset your MyVM password via the forgotten password link? ^TM”We would like to show you a description here but the site won’t allow us. 0 Kudos Reply. I have been with Virgin since 2007 but do not appear to have a memorable word. 1) The episode has severely shaken our faith in Virgin email. I must have forgotten it as I set up my account a week ago and. When you phone VM don't input anything when requested by the IVR and the call should be picked up by an agent. It is accessed via logging in to my vm account and then clicking on a secondary link. 4. It is usually something along the lines of mothers maiden name, place of birth, name of first school, favourite song or band, favourite food or name of your first pet. In the meantime you can expect much of the same until that time. As you have reached out to us we could gladly help with changing the memorable account word however this will need a few further security checks. Hi @Bullen1991 thanks for your reply here. If you're looking to change your package you can call on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. I was hacked on Friday and I am still waiting for Virgin to contact me about, so I thought I would change my memorable word so at least I can get through the bots on the phone, found the link I needs and it asked to change my email which I did and then to wait for the link, well I waited and waited and waited 4 hours. The Gamer Lounge. I spoke to someone some weeks ago about a different - 5196871. Learn more Have I helped? Welcome back to the community forums. The last option on the resulting screen, under 'Telephone security details' should allow you to change your memorable word. Virgin MediaCost. Forgot Memorable word. Help with add TV to board band. The problem is that the name on the account is in my grandad’s, but he has been diagnosed with dementia and there is no way that he would be able to pass security questions. @Lynnwallis Sign into your primary My Virgin Media account, select Account Settings> Account details> Telephone secuity details> Memorable word > Edit and enter your new memorable word/phrase. My Virgin Media App. Whilst going through the secure - 5363689. We would like to show you a description here but the site won’t allow us. I have just noticed something strange which explains why 😕. I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. 1 ACCEPTED SOLUTION. Back in 2013 it would’ve been hard to predict the success of a show about people watching telly in their living rooms. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi markie1966 . Security matters. We would like to show you a description here but the site won’t allow us. My Virgin Media. Welcome to the community. The passcode isn't the same as your account password, it's the memorable word from when your account was first set up. We would like to show you a description here but the site won’t allow us. Choose something that's easy for you to remember but hard to guess. You can reset your memorable word by logging into your My Virgin Media account, Click on Account Settings, Account. Virgin Media account help and support. Virgin Phone Switchover. I reset it recently but haven’t made a note of it anywhere & can’t remember it again & had trouble last - 5278500Hi VM have recently updated My Virgin Media and you should be able to update it by logging in there.